Refund and Returns Policy

1. 30-Day Return Eligibility

We offer a flexible 30-day return policy. You have 30 calendar days from the official carrier delivery date of your package to request a return or a product model exchange.

To qualify for a standard return or exchange, your items must meet the following strict commercial criteria:

• The product must be completely brand new, unopened, uninstalled, and unused.
• The original manufacturer's shrink wrapping, plastic sealing, and external product box packaging must be fully intact, undamaged, and in clean condition that does not impact secondary retail sales.

2. Damaged or Defective Deliveries

If your package arrives physically broken, crushed, cracked, leaking, or structurally damaged due to harsh courier transit conditions, we accept total responsibility. We will issue a 100% full financial refund or dispatch an immediate product replacement at zero cost to you.

To initiate an in-transit damage claim safely and rapidly, please execute the following verification steps:

• Contact our support helpdesk via email within 48 hours of carrier delivery verification.
• Provide your official Order Number and attach clear digital photographs or a brief video demonstrating the damage to both the outer postal packaging and the filter product itself.

3. Return Shipping Logistics & Fees

Legal responsibility for return postal logistics and label costs is determined entirely by the underlying reason for the return request:

• Seller Error Responsibility: If the return is caused by our error (e.g., we inadvertently dispatched an incorrect filter model variation or the item arrived damaged), HealthySip Filters will cover 100% of the return shipping costs and supply a prepaid postal shipping label.
• Buyer Choice Responsibility: If the return or exchange is initiated due to buyer-side preferences, alterations, or purchasing errors (e.g., you changed your mind, no longer need the filters, or mistakenly selected the wrong filter model specification for your refrigerator brand), the buyer is fully responsible for all return shipping costs and logistical arrangements.

Logistics Notice: When returning items under buyer responsibility, we strongly advise utilizing a reliable carrier service that provides a verifiable tracking number (such as USPS First Class or Priority Mail). HealthySip Filters cannot issue credit notes for returned packages that are lost, misrouted, or stolen inside the carrier network prior to arriving at our receiving facility.

4. Refund Processing and Financial Timelines

Once your returned package is successfully delivered to our fulfillment warehouse, our quality assurance team will inspect it within 24 hours to verify compliance with our resale criteria.

• Approval Notification: We will instantly send you an automated email confirming whether your return has been formally approved or rejected based on the condition of the unsealed items.
• 2-Business-Day Refund Release: Once approved, your financial refund will be finalized and credited back to your original payment account (Credit Card, PayPal, or Debit Card) within 2 business days.

5. Step-by-Step Return Authorization

To avoid severe delays or package refusal, please do not send items back to the return address printed on your postal box without notifying us first. Follow this simple process:

1. Email our support team with your order credentials and your underlying reason for return.

2. Our team will review your invoice history and issue an official Return Merchandise Authorization (RMA) Number along with the designated warehouse return coordinates.

3. Repack the filters securely, write the issued RMA number clearly on the outer shipping box, and drop the parcel off with your preferred postal carrier.